Terms & conditions

These terms apply to all personal training, exercise physiology and related services provided by Lift Inner West Inner West Lift Pty Ltd (ABN 72 678 191 252) ("we", "us", "the studio") at our Marrickville studio and through our client app. By signing our client agreement or booking a session, you agree to them.

1. Our services

We provide one-on-one and partner personal training, and exercise physiology (EP) services delivered by accredited exercise physiologists. Your services are delivered by your assigned trainer or AEP; we may arrange another qualified team member to cover a session where needed.

2. Health and safety - what we need from you

Complete our screening honestly. Your pre-exercise questionnaire and intake forms are how we keep you safe. You must answer them accurately and tell your trainer promptly if your health, medications or injuries change.

Medical clearance. If your screening or anything you tell us indicates a risk, we may require clearance from your doctor before starting or continuing training. Exercise physiology services do not replace medical care - see your doctor for diagnosis and treatment.

On the day. Follow your trainer's instructions and the studio's safety directions, and tell your trainer immediately if something hurts or feels wrong during a session.

3. Bookings, cancellations and no-shows

Cancelling with more than 24 hours' notice is free. The session must be rebooked within 2 weeks of the original date, subject to availability.

Cancelling within 24 hours of the session start (or after it starts) is a late cancellation: the session is charged and forfeited, with no rebooking.

Not showing up to a booked session without notice is charged.

Initial consultations are never charged, whatever happens.

We understand life happens. Your trainer has discretion to waive a late cancellation charge in genuine circumstances - a waive is a kindness, not an entitlement.

If we cancel a session (trainer illness, studio closure), you are not charged and we will offer a replacement session or cover.

4. Fees and payment

Session fees are as agreed with you when you join or as most recently notified. Fees are collected by direct debit through FFA PaySmart, our payment provider, under the direct debit authority you sign with them. Your bank and card details are held by PaySmart, not by us.

Price changes: we will give you at least 30 days' written notice before any change to your session rate takes effect.

Failed payments: if a debit fails, PaySmart may charge you their dishonour fee and will retry per your authority with them. We may pause bookings while an account is materially in arrears, and we will always talk to you before doing so.

Partner sessions are billed at the partner rate agreed with you; if your training partner is absent, the session runs and is billed as agreed for that case.

NDIS participants: we invoice your plan manager (plan-managed) or you (self-managed) per your service arrangement with us. We are not a registered NDIS provider; we deliver services to plan-managed and self-managed participants, and we comply with the NDIS Code of Conduct.

5. Memberships, pauses and ending

Pausing: training can be paused by arrangement with us (for travel, injury or life). Direct debits are paused with it.

You can end your membership with 14 days' written notice to us or via your PaySmart authority. There is no lock-in contract. Sessions already charged under clause 3 remain payable.

We may end your membership with written notice if fees remain unpaid after we have talked to you, if the screening or safety obligations in clause 2 are not met, or if behaviour toward our team or other clients is unsafe or abusive. We may refuse or end any session where the trainer judges it unsafe to proceed - including where you appear unwell, injured or affected by alcohol or drugs.

6. Clients under 18

A parent or guardian must sign the client agreement and give all consents on behalf of a client under 18, and remains responsible for fees. Relevant staff hold Working With Children Checks.

7. Risk warning and liability

Risk warning (Civil Liability Act 2002 (NSW)): exercise and physical training are recreational activities that carry inherent risks, including muscle and joint injury, aggravation of existing conditions and, rarely, serious injury or cardiac events. Participation is at your own risk to the extent those risks are inherent in exercise, and this warning is given for the purposes of section 5M of the Civil Liability Act 2002 (NSW).

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our services come with guarantees that they will be provided with due care and skill.

To the extent permitted by law, our liability for any claim arising out of the services is limited to resupplying the services or paying the cost of resupply, and we are not liable for injury, loss or damage to the extent it results from your failure to meet your obligations in clause 2 (honest screening, following instructions, telling us about changes).

8. Photos, marketing and your story

Progress photos and meal photos are optional and each is covered by its own separate consent in the client agreement - you can train with us without either. Marketing use of your photos or story only ever happens if you opt in, and we confirm with you before each use. Full details, including how to withdraw a consent and have photos deleted, are in the client agreement and our privacy policy.

9. Your information

How we collect, store, protect and share your information - including your health information and the systems we use - is set out in our privacy policy at liftinnerwest.com.au/privacy. It forms part of these terms.

10. Programs and content

Training programs, assessments and other materials we provide are for your personal use. They are written for you specifically and are not general advice - please do not share them as if they were, and do not reproduce studio materials commercially.

11. General

We may update these terms from time to time; material changes will be notified to current clients by email with at least 14 days' notice. The version on our website is current.

If part of these terms is unenforceable, the rest still stands.

These terms are governed by the law of New South Wales, and courts of New South Wales have jurisdiction over any dispute.

Questions or concerns: talk to your trainer, or contact Kris Mount - kris@liftinnerwest.com.au.